FAQ

1. What is PopoDog?
PopoDog is your go-to store for smart, practical, and high-quality pet care products designed to make life easier for you and your furry friends.

2. Where do you ship from?
We work with trusted international suppliers to ensure fast and reliable shipping worldwide. Your order will be processed within 1–3 business days.

3. How long does shipping take?
Shipping usually takes 7–14 business days depending on your location. You’ll receive a tracking number once your order is shipped.

4. Do you offer returns or refunds?
Yes! If you’re not satisfied with your purchase, you can return it within 30 days of delivery. Please check our Return Policy page for details.

5. Can I cancel my order after placing it?
Orders can be canceled within 12 hours of purchase. After that, we start processing your order, so cancellation may not be possible.

6. Are your products safe for pets?
Absolutely. All PopoDog products are tested for safety and quality to ensure they’re pet-friendly and durable.

7. How can I contact PopoDog?
You can reach our support team anytime at support@popodog.com — we usually reply within 24 hours.